Digital Trust and Digitalization of Construction Industry

Abstract: Trust is a crucial factor in construction projects, despite the industry relies heavily on teams working separately and collaborating in a temporary or informal way. This paper attempts to clearly define trust by reviewing existing research and adapting ideas from other fields to the particular challenges of construction. As the construction industry adopts more and more technology, building and maintaining this digital trust is critical to overcoming challenges such as miscommunication, delays and resistance to change. This paper provides a roadmap for understanding trust not just as a ‘soft’ value, but as a practical requirement for successful, modern construction projects.